NHTSA Complaint #11656188 — 2017 HYUNDAI ELANTRA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11656188
Vehicle 2017 HYUNDAI ELANTRA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

November 1st, 2024 My husband and I were northbound on I71/75 at mile marker 160 while traveling in the high speed lane, doing 65 mph, when the car suddenly lost power, the check engine light immediately came on (NO prior) warnings. The car would not respond, had to coast to the side of road while traffic is whizzing past us at 65+ mph. The car at that point was DOA, lights would come on but motor would not respond . After many discussions with Hyundai corporate and sending them proof of eligibility for remaining factory warranty (window sticker information) that I was told in detail by the dealership representative. I was told emphatically that with it being a lease turn in that I was still eligible for all remaining warranties. Hyundai corporate says that even though I only have 88,000 ( odometer reading at purchase was 24,147) of a 10year/100,000 warranty on the engine. Hyundai corporate says that because I wasn't the original purchased that the warranty is null and void. I feel like there is something very wrong here when these warranties can be voided at the whim of the manufacturer. I have since had to purchase another vehicle in order to make it to the VA medical center for my husband and make it to the hospital for my cancer treatments.

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