NHTSA Complaint #11656112 — 2018 TESLA MODEL S ELECTRICAL SYSTEM

Complaint Details

ODI Number	11656112
Vehicle	2018 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	February 15, 2025
Date Filed	April 22, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The Instrument Cluster Freezes and has to be reset. When it freezes you have not knowledge of speed you are going. After bringing it into Tesla Service I was told that is a known defect. The only way to fix is to replace Infotainment system at a cost of $2,100. Infotainment system currently works fine. The rep informed me that the system does not have enough memory to run the computer correctly after all the updates that Tesla Makes you install.

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