NHTSA Complaint #11655871 — 2016 KIA SOUL

In order to complete the Recall SC176 on my vehicle, I am required to submit comprehensive maintenance records. Since purchasing the car used in 2019, all routine maintenance—excluding tires and brakes—has been performed by the original selling dealership. However, that dealership is unable to provide the necessary documentation. As a result, the Kia dealership handling the recall is refusing to perform the required repairs, citing court-ordered terms that mandate maintenance record verification. Despite extensive discussions with Kia, there appears to be no alternative path forward without these records. This situation leaves me with two unacceptable options: continue driving a vehicle with a potentially hazardous, unrepaired engine, or reduce my household to a single vehicle—an outcome that would create significant hardship for my family. Additionally, because we are currently enrolled in a debt consolidation program, taking out any form of loan to replace this vehicle is not permitted. The lack of access to critical maintenance records, through no fault of my own, is now preventing the fulfillment of a safety recall and placing my family at risk. I am requesting immediate assistance in resolving this issue so that the recall repairs can proceed without further delay.