NHTSA Complaint #11655857 — 2020 VOLVO XC90

The LED instrument panel will intermittently flicker or in some cases completely go out for extended periods of time making the vehicle unsafe to operate. The instrument panel in these instances is completely unusable and the driver is unable to see critical vehicle information such as speed, any warnings lamps or caution messages, remaining fuel, etc. This is obviously a massive safety issue for anyone in the vehicle. The vehicle was taken to a Volvo dealership, who acknowledged that this is a pervasive problem and performed an inspection per our request. We were informed that the entire instrument panel would need to be replaced but were not given any explanation as to what caused the issue. Additionally, the part is marked as backordered with no known arrival date, effectively making our car unusable in a safe condition. We as the owners should not be responsible for rectifying this safety issue and the component(s) responsible for this should be covered under a recall notice with the cost / burden placed on the manufacturer, not the consumer.