NHTSA Complaint #11626185 — 2020 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11626185
Vehicle	2020 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	September 21, 2024
Date Filed	November 19, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

The instrument cluster display on my 2020 Volvo XC90 went completely out while driving my vehicle. This was a single point of failure and SAFETY ISSUE as it affected my speedometer, gas gauge, etc. I was driving without any functioning indicators on the highway when it went out. There was no advanced warning. The issue was fixed by my dealership and part replaced, invoice is attached. We have made multiple attempts to resolve this issue with Volvo Corporate, who has been non-responsive to the overall safety concern. Based on research Ford Motor Company (Part 573 Safety Recall Report 23V-506) faced a recall for their Escapes because of a similar safety issue.

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