NHTSA Complaint #11707332 — 2020 VOLVO XC90

STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR issue reported to NHTSA

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Complaint Details

ODI Number 11707332
Vehicle 2020 VOLVO XC90
Component STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

If a passenger or child in the second row attempts to open a door before/while the doors are unlocked, the interior AND exterior handles no longer function. This can be temporarily fixed by doing a complicated and long random series of enabling/disabling electronic child locks and unlocking and re-locking the doors, but in an emergency situation it would not be possible. Passengers would be trapped in the case of a car fire or submerging event. This needs to be addressed by the manufacturer with a properly engineered lock that does not prevent the door handles from working if the handles are operated while locks are actuated! Here are two threads full of people with this issue: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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