NHTSA Complaint #11655448 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated that while driving 40 MPH, he noticed the instrument panel displayed a blank image. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed that the instrument panel cluster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified and provided the contact with the recall number. The contact was relating to the failure to NHTSA Campaign Number: 15V406000( ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 73,000.