NHTSA Complaint #11655049 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that while the vehicle was stationary, the vehicle hesitated while depressing the accelerator pedal and the vehicle jerked forward. There were no warning lights illuminated. The contact stated that the vehicle occasionally hesitated. The vehicle was taken to an independent mechanic and to a dealer; however, the neither the dealer nor the independent mechanic were able to determine the cause of the failure. On another occasion, the vehicle stalled and unintendedly shifted to neutral, and then lunged forward while driving 20 MPH. The contact stated that on another occasion while driving at an undisclosed speed the vehicle stalled every 30 seconds. The vehicle was then taken to a dealer but was not yet diagnosed. The vehicle was towed to an independent mechanic and the vehicle was diagnosed with an electronic clutch failure. The contact stated that the mechanic was able to shift to neutral and start the vehicle. The vehicle was then taken to the dealer and was diagnosed with clutch failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.