NHTSA Complaint #11654737 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was leaking oil near the front wheels. Additionally, the vehicle was shaking while driving at various speeds. The contact stated that the rear seat belts failed to secure the passengers. The vehicle was taken to a certified mechanic, who diagnosed the vehicle and determined that the right and left bearings were leaking oil and needed to be replaced. The vehicle was not repaired. The dealer was contacted and confirmed that there were no additional recalls on the VIN. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.