NHTSA Complaint #11654621 — 2018 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11654621
Vehicle	2018 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	April 14, 2025
Date Filed	April 14, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

Uconnect 8.4" infotainment screen is delaminating. This causes the touch screen to randomly press buttons during driving. This can make calls to contacts, or emergency numbers during driving. This can change settings at random during driving like seating heat, radio stations, other vehicles settings such as drive assistant software, turning on and off, blind spot notifications, lane assist, etc. Very distracting for a driver to continue to try and drive while focusing on what just happened or what was just changed. If your phone is connected to the device, it can call 911, or other contacts change volume setting, get stuck to where you can't change them. gain very distract and a safety concern. It is a well know issue with this model. This issue is no longer being fixed by service center or dealer without a 1500-2500$ service fee. This seem like a manufacturing defect and major safety concern while driving.

Related Complaints for the 2018 JEEP GRAND CHEROKEE

Other ELECTRICAL SYSTEM Complaints

#11719060 — February 19, 2026 — Upon vehicle start-up, the Uconnect screen will freeze up. Placing the vehicle into reverse, the back-up camera is n...

#11707482 — December 29, 2025 — I have noticed the upper edge on my radio screen appears to the bubbling or separating from itself. It has recently b...

#11706016 — December 19, 2025 — The car keeps saying the turn signals are out when they all function properly. The car is equipped with the LED facto...

#11698767 — November 11, 2025 — Recall as known for 2018 Jeep Grand Cherokee Limited (Service Electronic Stability Control) that is not fixed and no ...

#11698046 — November 6, 2025 — touch screen went black a year ago , cannot use back-up cam or change the settings for my car temperature settings. w...

Recent Complaints for the 2018 JEEP GRAND CHEROKEE

#11719479 — SUSPENSION — February 20, 2026 — The front air springs, struts, and air suspension compressor failed. The dealer cannot get the right front air sprin...

#11719086 — AIR BAGS — February 19, 2026 — AIR BAG LIGHT LIGHT IS ON DOES NOT SHOW UP ON DIAGNOSTIC

#11718926 — ENGINE — February 18, 2026 — Issue with camshaft. Dealership said there has been an influx of vehicles with the same engine and the same issues.

#11718096 — ENGINE — February 15, 2026 — While driving this vehicle under normal conditions, the engine developed abnormal ticking/knocking noises, loss of po...

#11718096 — FUEL/PROPULSION SYSTEM — February 15, 2026 — While driving this vehicle under normal conditions, the engine developed abnormal ticking/knocking noises, loss of po...