NHTSA Complaint #11698046 — 2018 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11698046
Vehicle	2018 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2024
Date Filed	November 6, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

touch screen went black a year ago , cannot use back-up cam or change the settings for my car temperature settings. warranty has expired and jeep refuses to fix, quoting $1,700 although it’s a known issue for this year vehicle. prior to screen going black it would ghost button change the stations, there were lines in the radio screen and it would randomly shut off and on when driving.

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