NHTSA Complaint #11654479 — 2017 TOYOTA RAV4

The contact owns a 2017 Toyota Rav4. The contact stated that while driving 20-25 MPH, the vehicle shuddered while the transmission was shifting into the next gear. There was no warning light illuminated. The contact stated that upon scanning the vehicle with an OBD II code reader, the contact retrieved diagnostic trouble codes indicating a starter failure. However, upon investigating the failure online, the contact related the failure to Toyota Warranty Bulletin Number: POL17-06. The contact stated that a preventative service was previously performed on the vehicle, however, the failure occurred. The dealer was contacted and informed the contact that the vehicle was not covered under the warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.