NHTSA Complaint #11654253 — 2024 SUBARU CROSSTREK

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11654253
Vehicle 2024 SUBARU CROSSTREK
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

I recently have started experiencing a sticky/jerky steering wheel (24K miles). It happens when the car is fully warmed up on longer road trips whether the cruise control engaged or not. In fact, it's worse without cruise control. The steering wheel requires stronger pull and then releases quickly. I could not reproduce it at the dealership as it's nearby and does not require a long trip, but of course right after I left it, the steering wheel started sticking again. The technician did not know what it could be and stated he could not reproduce the issue. There is no issues with alignment or tire balancing. I am noticing it more consistently in warmer weather. It is not an issue at all when it's 20 degrees F. No lights are triggered. I believe this is a huge safety issue as I constantly need to correct the steering when it is stuck. I posted this issue on Reddit with multiple owners experiencing the same problem: [XXX] / It is also the same problem as Honda Civic 2022-2023 models have. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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