NHTSA Complaint #11654062 — 2011 FORD ESCAPE

The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction, nearly causing a head-on collision. No warning light was illuminated. The vehicle was taken to an unknown dealer, but was not diagnosed or repaired. The contact was informed of an unknown recall related to the failure and was advised that the VIN was not included in the unknown recall. The contact stated that the dealer declined to inspect the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 151,000.