NHTSA Complaint #11653708 — 2017 HONDA RIDGELINE

After taking my 2017 Honda Ridgeline to First Honda in Simi Valley, CA for its 100,000-mile maintenance, including a brake service and an oil change, I experienced a major engine failure just two days later. I let my son drive the vehicle from Simi Valley to the East Bay area for college. The next day, the vehicle broke down and had to be towed to Hayward Honda. At Hayward Honda, they informed me that the oil was extremely dark and looked like it had not been changed, despite being billed for it at First Honda. Furthermore, they diagnosed that the engine failure was due to a connecting rod bearing failure — the same issue currently under investigation by the NHTSA. This breakdown happened without warning right after scheduled maintenance and may indicate both negligence by the servicing dealer and a defect in the engine. I believe this incident should be included in the NHTSA investigation related to engine failures in 2017 Honda Ridgeline models.