NHTSA Complaint #11653568 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11653568
Vehicle	2016 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	April 8, 2025
Date Filed	April 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

My 2016 jeep cherokee is displaying the service 4x4 & has vibration while driving. I took it to a shop & was told the transfer case needed to be replaced so I had it done. The transfer case was replaced with new one & the module software keeps kicking it back & the mechanic replaced the software module twice & it keeps happening. On 2 separate occasions I have taken the jeep to the jeep dealer due to the power train software needing to be updated cause it was under recall. I have had the jeep since June 2024 & already had to replace 4 different parts. It would turn off while driving when I first got it & after 3 parts were replaced it stopped & the "service 4x4" message showed up.

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