NHTSA Complaint #11653534 — 2020 CHRYSLER PACIFICA

The contact owns a 2020 Chrysler Pacifica. The contact stated while driving 60 MPH, the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the shock absorbers, radiator, and brake discs needed to be replaced. The vehicle was repaired; however, the failure persisted. On another occasion, the vehicle seized to function as needed. The contact took the vehicle to the independent mechanic and the vehicle was diagnosed with timing chain failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 161,500.