NHTSA Complaint #11653391 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims were detaching from the windshield on both sides of the windshield. The A-pillar trims were fractured. The contact secured the trim and windshield with duct tape. The dealer was contacted. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 250,000. VIN tool confirms parts not available.