NHTSA Complaint #11653219 — 2016 FORD EXPLORER
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11653219 |
| Vehicle | 2016 FORD EXPLORER |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
My SUV is leaking water every time it rains ( I live in Toledo so alot ) under the floor mats and down from the drivers side pillar area? I was told by Ford it was a recal for the A - pillars? I have the recal # 24s02 . This was inspected at Yark Ford in Toledo where I bought the car , technically Yark Jeep same owner. I have a case #[XXX] with Ford Customer service because they said they dont know when the parts will be made? Meanwhile I get to drive around in water i guess. Ford has done a customer courtesy for others issue unresolvable such as pay fair market value plus a 15% premium for the replacement of the vehicle . I am a Ford guy I want to buy another Ford that does not leak , sick of sitting in water. NHTSA # 24V031 Please help me out with thi situation it is for sure not safe safe to drive around when its raining , plus it just seems to be unresaonable I have to be rained on inside my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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