NHTSA Complaint #11653085 — 2018 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11653085
Vehicle	2018 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	June 28, 2022
Date Filed	April 7, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The radio touch screen is defective. It does not respond to touches and does things on its own (ghost touches). Subaru and Harman Kardon are aware of the problem and even extended the warranty but unless your unit failed within the warranty window you're out of luck. The problem is this -- these units are now an integral part of vehicle functionality and a malfunctioning unit is a serious safety issue.

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