NHTSA Complaint #11652909 — 2020 JEEP GLADIATOR

Instrument cluster has failed at random. No blown fuses etc. no misuse or incidents. Instrument cluster working as normal when started at driven at days start. Started vehicle for second time same day to depart location and instrument cluster completely black and not working. This issue has not fixed itself over time, and is not linked to any other issue causing such. Issue also has not been resolved as a new cluster is almost $500. Instrument cluster not functioning makes it very unsafe to drive as well as makes it impossible to see or find any vital information pertaining to the vehicles health and performance. I can no longer access fuel levels, engine/oil/transmission/etc. temperatures. Oil life, as well as not being able to reset oil life when/if oil is changed. With this issue I can not even see if check engine light is on or if receiving important safety message from vehicle. Also cannot see if vehicle is in 2H 4H N or 4L via dash. As well, but NOT limited to, I also cannot even access vehicles current mileage, and cannot even see battery voltage. My vehicle also is in desperate need of new tires, but because of this issue I cannot even replace them properly as I need cluster screen to make sure the accurate, proper and PRECISE tire size is imputed to vehicle to not affect vehicles performance and most importantly health. It’s ridiculous that their is currently a recall for such exact part, but only certain gladiators are supposedly “affected”. Yet, here I am, with a 2020 Rubicon Jeep Gladiator that has the EXACT issue and am being told my vehicle is not part of such recall.