NHTSA Complaint #11652467 — 2020 CHRYSLER PACIFICA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11652467
Vehicle	2020 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	March 7, 2023
Date Filed	April 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The Backup Camera is intermittent. One time it works and I can see what’s behind Me. The next time I go to backup, I get a blue screen. The next time I get fuzzy squiggly line. Once in a while I’ll see behind Me but it doesn’t move with Me, like the screen is stuck. There are several complaints of this on Reddit as well. I went to the dealership and they did a software update which did not change this issue. The dealership wants to charge a massive charge to ‘look at it and see if they can fix it’. They’re not even sure if they’ll be able to fix it.

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