NHTSA Complaint #11652384 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact waited for several minutes for the vehicle to return to normal operation. No warning light was illuminated; however, the "Engine Fault Service" message was displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed and determined that the spark plugs, air filters, and other unknown parts needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed; however, the diagnostic result was no provided. The vehicle was repaired; however, the failure persisted. The contact stated that while driving at an undisclosed speed, the "High Emergency Services Pull Over Safely" message was displayed on the instrument panel. The vehicle was towed back to an independent mechanic where it was diagnosed that the head gasket was blown, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,437.