NHTSA Complaint #11652292 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact stated while attempting to start the vehicle, the vehicle failed to start. Roadside Assistance was contacted. The technician connected the battery cables and jumpstarted the vehicle. The vehicle was started, and the vehicle was driven to the residence. The contact later replaced the battery. The contact stated that the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with parasitic battery drain due to a failed gear shifter. The contact was informed that the gear shifter needed to be replaced. The vehicle was being repaired. The contact was informed that parts had been ordered for the repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.