NHTSA Complaint #11652028 — 2020 JEEP GRAND CHEROKEE

UNKNOWN. Electronic Stability Control service light activated intermittently for a couple days along with the 4WD service light. After 2-3 days, the ESC light remained lit. Twice when starting the vehicle, the 4WD low was activated without manually shifting gears, in which changed to normal within a minute later. Intermittently, when the vehicle braked to a stop and switched gears to reverse, the vehicle shuttered before continuing in reverse. Another incident while driving and coming to a stop at a traffic light, upon coming to a stop, the vehicle seemed to almost stall but reengage. The vehicle is at approximately 41,500 miles as of 4/1/2025. The vehicle was taken to a Dodge dealership in which report the transfer case needed repair. With under 50,000 miles and utilizing the 4WD only approximately 4 times within the 5 years of ownership with no issue, the transfer case may be faulty or a software update needs to be performed.