NHTSA Complaint #11651988 — 2020 KIA SOUL ENGINE

Complaint Details

ODI Number	11651988
Vehicle	2020 KIA SOUL
Component	ENGINE
Date of Incident	April 1, 2025
Date Filed	April 1, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

2/7/25 went to Dublin CA KIA dealership requested engine diagnostic for engine light and burning oil @76,621 mileage they found code for catalyst efficiency PO42000, upper O2 sensor has failed, verified Cat Comb had no damage and wasn't clogged. inspected cylinder walls and found scoring on cylinder 1due to failed piston, recommended oil combustion test to return in 1000 miles to verify how much oil being burned topped off engine oil. 2/15/25 picked up KIA @76,622 mile drove home @76,637 2/27/25 @77,271 dipstick @ 3 dots -no oil added (634 miles driven) 3/8/25 @77,532 dipstick @ no dots -no oil added( 261 miles driven) drove local 3/10/25 drove to dealership @77,597 I've asked for written estimate ( they say its covered parts/labor free)) to have it writing- they are waiting for parts to replace. I'm a super commuter to San Francisco and will always check my engine oil b/c I could be serious injured or die

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