NHTSA Complaint #11651545 — 2019 FORD ESCAPE

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11651545
Vehicle 2019 FORD ESCAPE
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

Simply put, the headlights repeatedly blow out with no apparent reason found. Bulbs have been changed multiple times personally and by professionals -- both headlights went out nearly simultaneously in September of 2024 and I replaced the bulbs myself, assuming it was a fluke or the bulbs had simply aged out. At the beginning of March, 2025, the passenger-side bulb went out again and I brought it to my dealership to get checked out. They couldn't find anything wrong, and I had them replace the bulb again. Now, for the third time since I bought the vehicle in April or May of 2024, I have to replace the passenger-side bulb again. I'm returning to the dealership to see if there's anything else to look for, but a quick internet search shows that there are lots of others experiencing this same problem without any kind of solution in sight. This is obviously not normal.

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