NHTSA Complaint #11650413 — 2021 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11650413
Vehicle	2021 KIA SORENTO
Component	ENGINE
Date of Incident	March 24, 2025
Date Filed	March 25, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

On three separate occasions, after starting the vehicle, the car cannot be accelerated above 30 mph. The Idle Stop and Go (ISG or Auto Start Stop feature) light flashes orange, but no other warning symbols are illuminated. After safely moving the vehicle off the road, I have to turn off the engine, wait for 2-4 seconds, and restart the engine. Once the vehicle is restarted, the vehicle accelerates normally. This issue has happened twice in the past month. I plan to take my car to a Kia dealership for an inspection, but since this problem happens randomly, the Kia technicians may not be able to reproduce the problem. I purchased this vehicle used with about 77k miles in December 2023. I first noticed this issue in April 2024. The vehicle now has a little under 98k miles recorded.

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