NHTSA Complaint #11649773 — 2024 LEXUS GX

My transmission seems to do a JERK when I press the break. It is like it is struggling to shift down and it jerks me forward. It happens when I am stopped behind other cars. It makes me very nervous In the car line sometimes it jerks so hard I am afraid it is going to hit another car or even a child if they get too close and my foot is on the break and it just pops up unexpectedly! There are MANY people taking their cars in to Lexus service for this "transmission jerk" as consumers are calling it. My lexus service dept has been able to reproduce it in my car. They also noticed the jerk when we drove with them twice and did resets to try to solve the problem. It did not solve the problem. At our last appointment they told me it was normal and theres nothing they would do. My Notes- November 2024 - purchased vehicle. The drive was perfect for many miles and months! Nothing out of the ordinary. January - I stopped at a stop light with my daughter and it did the "jerk" -- My [XXX] noticed it too! She said "What was that Mommy!" She thought we hit something! Kept doing it for a couple weeks. Feb 17 - Took car in - technician didn’t notice any jerking. I asked if I could ride with technician. Feb 18 - rode with technician. Quickly noticed jerk and said he has had a few people bring it in for this concern.. did a reset. [XXX] - the jerking began again - very noticeable. Feb 21 - dropped off at dealer again. March 3 - picked car up - they said they couldn't reproduce - Josh rode with service manager and very noticeable jerking when shifting down.. seems worse than before.. said he will speak to some other person and see what to do. They reset again. We took car home. [XXX] - drove pretty regularly.. very very noticeable jerking when shifting down. Worse than before. March 10 - Took back to dealership.. got a loaner March 17 - Said they reproduced the jerk but it was normal and there was nothing they would do to help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)