NHTSA Complaint #11646666 — 2024 LEXUS GX

Lexus has a safety issue of the OEM pre-installed Slim profile Roof Rack on the car. There was no option to elect if one wants this or not. It's simply installed to make a quick buck from the customer. Besides that being said, this OEM pre-installed Slim profile Roof Rack is a safety hazard due to fact as you drive above 45mph-55mph, drive hears noises and causing drive to look around trying to figure out what is making that noise which can lead to swerving / cause accident. Calling Lexus corporate, their answer is you need to pay Local Lexus Dealer Labor to swap this out. Knowing the Labor cost from past experience, it most likely would lead to cost in thousands of dollars. Lexus want the customer to pay for this on top of the pretty penny that was paid for the car in the first place for something that is not customers fault in first place.