NHTSA Complaint #11649593 — 2021 GRAND DESIGN REFLECTION

I purchased a 2021 Grand Design Reflection 28BH fifth wheel in December 2024. Within the first year, I faced multiple warranty issues, including a $5,000 slide-out repair I had to cover out of pocket. Last summer, Grand Design’s CEO, Don Clark, stated in an email that the frame warranty had been extended to five years. However, my RV soon developed serious structural issues. The pin box and surrounding areas creaked and popped when hitching and unhitching. Stress cracks formed on the fiberglass front cap and above the main slide-out. The upper deck floor became spongy and creaky. The shower made excessive noise when walking near it. Cabinet doors in the bedroom opened while driving, and lag screws in the upper deck stripped out of the wall. Concerned for my safety, I took my RV to Busted Knuckle RV & Trailer Repair, a certified repair center, and filed a warranty claim with Grand Design. Their inspection revealed severe damage, including missing and stripped lag screws, a broken pin box, failing sill plates, broken floor supports, and multiple cracked or missing welds. The repair shop filed a claim, expecting coverage under the five-year frame warranty. To my disappointment, Grand Design denied the claim, stating the issues were “within spec.” They only covered six hours of labor for the inspection and refused repairs. Grand Design issued TSB 24-001 for Solitude and Momentum models but won’t acknowledge the same defects in Reflection models. With my RV unsafe to tow, I had no choice but to pay $5,400 out of pocket for partial repairs. Completing the remaining work is estimated at over $17,000. Despite their claimed five-year frame warranty, Grand Design refuses to cover these failures. Others face similar denials, making this a pattern of neglect. I am extremely disappointed in Grand Design’s failure to honor its commitments. I urge them to take responsibility, stand behind their product, and do the right thing.