NHTSA Complaint #11649500 — 2018 GMC YUKON

My car was taken in for service in early January 2025 after just being serviced in November. The engine was making a ticking noise. The check engine light was not on, and appeared to be running fine otherwise so we drove it in for service. We were told upon inspection that the cam and lifters needed replacement, but we pushed for further inspection which found the car needs an entirely new engine, at the advice of multiple inspectors and the service department of two dealerships. Initially, the extended warranty company told us they would replace the entire engine instead of just the cam and lifters. Then they came back and said since we drove it in for repair rather than having it towed, they would not cover it. At the advice of multiple parties, it has been found this engine has so much metal in it, they've never seen anything this bad before. It is impossible it was due to driving it the 5 miles to be serviced. We have requested pictures and documentation about their findings and they are refusing to provide us with them. We have filed a dispute with the insurance company and they are not helping us.