NHTSA Complaint #11649358 — 2015 CADILLAC SRX
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11649358 |
| Vehicle | 2015 CADILLAC SRX |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
Vehicle Safety Complaint – 2015 Cadillac SRX VIN: [XXX] Mileage: 75,000 miles Location: Flint MI I am experiencing multiple issues with my 2015 Cadillac SRX that pose serious safety concerns. EVAP Solenoid and Throttle Failure: The EVAP solenoid and throttle are not functioning properly, leading to performance issues. Gas cap light comes on.The SUV struggles to accelerate, especially when attempting to merge or drive at highway speeds. Rear Suspension Not Repaired:The rear suspension problem was not properly repaired by Al Serra Cadillac, despite previous service.This has resulted in unstable handling and potential safety risks while driving.Acceleration Issues: At 75,000 miles, the vehicle is failing to accelerate properly, which is extremely dangerous when merging onto highways or making quick maneuvers.Safety Concerns:The throttle and acceleration issues make it difficult to maintain safe driving speeds.The rear suspension problem impacts the vehicle’s stability and handling.These issues create a serious risk to both myself and other drivers on the road. Attempts to Resolve: The rear suspension was previously serviced by Al Serra Cadillac, but the issue persists.The problem has not been adequately addressed by the dealership. I am requesting immediate attention to these concerns, as they directly impact vehicle safety. I would like Cadillac and the National Highway Traffic Safety Administration (NHTSA) to investigate these failures and determine if they are related to existing recalls or defects. Next Steps:Please advise on how to proceed with repairs and any potential recalls or warranty coverage that may apply. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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