NHTSA Complaint #11488079 — 2015 CADILLAC SRX

The contact owns a 2015 Cadillac SRX. The contact stated while driving 30 MPH, the vehicle started to sway and was drifting, requiring her to make constant adjustments to stay in the lane. The contact stated that the rear tires had worn along the side wall and she had replaced the rear tires four times. The contact stated that each set of tires had worn out in the exact same manner, along the entire inner side wall. The contact had taken the vehicle to a local dealer to be diagnosed and it was determined that there were no issues with the rear suspension. The vehicle had not been repaired. The contact stated that NHTSA Campaign Number: 21V473000 (Suspension) was completed in May of 2022 by the same dealer. The contact had asked the dealer if the failure was related to NHTSA Campaign Number: 21V473000 (Suspension) but had been advised by the dealer that the recall had been performed correctly. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000.