NHTSA Complaint #11649043 — 2023 VOLKSWAGEN ATLAS
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11649043 |
| Vehicle | 2023 VOLKSWAGEN ATLAS |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AL |
Consumer Description
Starting at less than 15k miles the brakes started making loud grinding noises sounding like metal to metal grinding. The noises occured anytime the car was parked for any period of time. The noise would happen either in reverse or going forward. The car was taken to the dealership and I was told this was normal. I insisted it was not normal for a car with that many miles to have that kind of brake noise. The dealership replaced the brake pads and resurfaced the rotors. At 28k, the same problem with the brakes started again. The car is now at the dealership trying to get the issue fixed.
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