NHTSA Complaint #11648747 — 2019 HYUNDAI SANTA FE

The contact owned a 2019 Hyundai Santa Fe. The contact stated that as his daughter was driving at 20 MPH on the highway, she depressed the brake pedal, the brakes failed to respond, and the vehicle started to smoke from the engine and into the cabin. There were no warning lights illuminated. The contact's daughter then tried to depress the brake pedal again, and the contact's daughter then jumped out of the vehicle on the ramp. The vehicle was coming down on the intersection unoccupied, engulfed in smoke, initially hitting a stop sign and then another unknown sign and sequentially coming to a stop. The contact then saw the vehicle at the hillside engulfed with fire and smoke and tried to break a window, however, the contact heard his daughter and stopped. The Fire Department and Police Department were on scene and extinguished the remaining of the fire and the hillside. The origin of the fire was on the engine. The manufacturer was not made aware of the failure. The vehicle was consumed by the fire and the remainder were taken to Lenzi Automotive. The contact was the only occupant in the vehicle and sustained scrapes and bruises to her elbow, finger, right thigh, buttocks, and back rib that require medical attention. The failure mileage was approximately 77,200.