NHTSA Complaint #11648344 — 2018 JEEP GRAND CHEROKEE

Touch screen delamination issue. The touchscreens control different aspects of the vehicle, from the Radio to HVC system. After delamination has occurred the systems go berserk and cannot be used. It's obvious looking at the screen it has delamination issues. I called Jeep Customer Care, and their policy doesn't cover 2018 models. There are multiple threads online about this issue. Dealers charge $1,500-2,000 to replace/fix which is ridiculous when it is a known default of the screen they are installing in the vehicles. There have been no other issues with the vehicle or symptoms, it started switching radio channels once and awhile late 2024 and has progressed to almost every time the car is started. Its frustrating consumers have to pay out of pocket when the manufactures know they installed defective screens.