NHTSA Complaint #11647811 — 2022 FORD MAVERICK

The contact owns a 2022 Ford Maverick. The contact stated while her husband was driving at approximately 35 MPH approaching a light with the Auto STOP/START feature engaged, the vehicle shut off. There were no warning lights illuminated. The contact replaced the battery. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer; where it was determined that the battery was not acknowledging the software. The vehicle was repaired, but the failure recurred. The dealer indicated that there was a loosened bearing and missing screws. The contact stated that the vehicle failed to start 60 percent of the time. While the contact was driving at 35 MPH, the vehicle stalled approaching a stop. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 36,000. VIN tool confirms parts not available.