NHTSA Complaint #11647653 — 2018 HONDA CR-V

Summary of Issue: I am submitting this complaint regarding unresolved safety recall issues and recurring emission system failures with my 2018 Honda CR-V. Safety Recall Unresolved for Over One Year: I received a safety recall notice in early 2024 concerning my vehicle’s fuel pump, but despite numerous follow-ups with both Honda Customer Support and my local dealership, the issue has not been addressed. The necessary parts are not available, and the problem continues to be postponed for over a year, presenting potential safety risks. Emission System Disorder: In 2022, I experienced issues with the emission system in my vehicle, and the case was registered under Case Number 13205072. However, in 2025, the emission system malfunctioned again, and the dealer attributed it to a fuel injector problem. This contradicts the original diagnosis and raises further concerns about a defect in the emission system that may have existed since the vehicle was purchased. Dealer Excuse for Issue: Recently, the dealership has suggested that a faulty fuel injector caused the emission system failure, but I believe the underlying issue could be more serious, potentially related to the recall and the original emission system defect.