NHTSA Complaint #11647414 — 2019 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11647414
Vehicle	2019 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	September 1, 2023
Date Filed	March 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The Driver side back door is stuck in the locked position. It can not be manually unlocked anywhere by key driver or passenger doors either. This is a huge risk with small children and only one exit in the back. And I have had this examined and they state it's not an issue it's a build issue. If there is a wreck or inability to enter or exit the car kids or passengers (which I help transport my grandparents) can not get out of the car except for the rear tail gate or climbing over seats through the front doors. This has happened before due to someone in a parking lot inhibiting people to enter the car safely. No warning that this was going to stop working either it just quit one day.

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