NHTSA Complaint #11668078 — 2019 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11668078
Vehicle	2019 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	May 28, 2025
Date Filed	June 20, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Drivers side sliding door lock started to make some noise occasionally and shortly after the door locked shut and will not and can not be opened manually or with the buttons. A few days afterwards the passenger door has started to make this same buzzing noise and we fear it will lock itself also like the drivers side not bing able to open with the buttons or manually. I know this is a major safety issue and should be addressed by not only myself, but the manufacturer. I have read this being a common issue among many dodge caravans and I feel actions should be taken place to correct this issue to the tune of at the very least, when there is a malfunction that the door should be able to be opened and closed manually. I contacted my local authorized dodge dealership and they told me extended warranty for this issue is for 10yrs/100,000 miles.

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