NHTSA Complaint #11647342 — 2019 FORD F-250

The contact owns a 2019 Ford F-250. The contact stated while driving 70 MPH over a bumpy road surface, the front end of the vehicle and the steering wheel started shuddering violently, causing the vehicle to veer to the right into the slow lane independently. The contact swerved and was able to pull over to the side of the road. The contact resumed driving at a slower speed. The vehicle was taken to the dealer, where it was diagnosed that the steering damper had failed, and the tie rods and ball joints were damaged due to the shuddering. The dealer informed the contact that Ford Campaign Number: 20N04 only covered the steering linkage damper replacement. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 11,137.