NHTSA Complaint #11647153 — 2017 GMC TERRAIN

I am writing to formally express my dissatisfaction with my 2017 GMC Terrain, which has experienced severe engine failure due to excessive oil consumption. I purchased this vehicle with the expectation of reliability and durability, yet at only 80,000 miles, the engine seized without warning, rendering my vehicle completely inoperable. I have consistently maintained my Terrain according to the manufacturer’s recommended service schedule. However, I recently discovered that the engine was consuming oil at an alarming rate of 1 quart per 1,000 miles, which ultimately led to catastrophic failure. There were no warning lights or clear indicators of low oil, making it impossible for me to prevent the damage. After researching, I have found that numerous other GMC Terrain owners have reported similar excessive oil consumption issues, indicating a potential widespread defect in this engine design. As a loyal GM customer, I am extremely disappointed that a well-maintained vehicle would suffer such a failure at a relatively low mileage. Given the severity of this issue, I request that GM take responsibility for this defect by covering the full cost of engine repair or replacement. A vehicle should not require a complete engine overhaul at 80,000 miles due to a known design flaw. Please provide a prompt resolution to this matter. If GM is unwilling to address this issue, I will have no choice but to explore other options, including filing a complaint with the National Highway Traffic Safety Administration (NHTSA) and seeking legal counsel. I hope to resolve this matter amicably and look forward to your timely response.