NHTSA Complaint #11646658 — 2012 FORD FUSION HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11646658
Vehicle	2012 FORD FUSION HYBRID
Component	STEERING
Date of Incident	February 28, 2025
Date Filed	March 6, 2025
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The contact owns a 2012 Ford Fusion Hybrid. While the contact’s daughter was operating the vehicle, the steering wheel was very difficult to turn in either direction, with the message "Power Steering Malfunction" displayed. The vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 68,000.

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