NHTSA Complaint #11561196 — 2012 FORD FUSION HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11561196
Vehicle 2012 FORD FUSION HYBRID
Component STEERING
Date of Incident
Date Filed
Mileage 140,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

The contact owns a 2012 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the TPMS warning light illuminated. The contact stopped at a local gas station and inflated the driver's side front tire. The contact stated that after inflating the tire, the Advancetrac error and power system failure warning lights were illuminated. The contact turned off and restarted the vehicle and proceeded to drive the vehicle to his destination; however, the power steering seized and became inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed steering gearbox. The contact was informed that the steering gearbox needed to be replaced, and the tires needed to be rotated. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 140,000.

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