NHTSA Complaint #11646483 — 2018 MAZDA CX-5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11646483
Vehicle 2018 MAZDA CX-5
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I own a CX5 2018 Mazda with around 31,000 miles on it. Two days ago I experienced a smoke/fume event in my car while driving. The cabin filled with burnt oil fumes and a pungent smell. I happened to be near a Mazda dealership and was able to reach it with windows down and slow driving. The dealership inspected my car and confirmed a large oil leak caused by a cracked cylinder head. I was told this is a known issue with Mazda CX5/CX9 series and that it would be covered under warranty. Today I was informed by the same dealership that my standard powertrain warranty will not cover it, as it is 60,000 miles or 5 years. My car only has 31,000 miles on it, but it’s over the 5 years by little over a year. I am looking at paying around $6,500 out of pocket to fix my vehicle. I asked if there is an extended warranty from Mazda specifically regarding cylinder heads, due to this being a known defect, however the service person said there isn’t for my car. After some online research I did come across an extended powertrain warranty applying to 2019-2020 CX5 models due to the cylinder head cracking issues. I ask that this is being looked into and that the warranty needs to be extended to the 2018 model as well.

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