NHTSA Complaint #11645924 — 2020 VOLKSWAGEN TIGUAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11645924
Vehicle	2020 VOLKSWAGEN TIGUAN
Component	ELECTRICAL SYSTEM
Date of Incident	August 1, 2024
Date Filed	March 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

SOS malfunction light came on after downloading & syncing the car with the MyVW app. I took the car to the dealer & they said the module needs to be replaced & it would be $1500 because it’s out of warranty but it seems like in 2021 VW replaced it for free because it’s a known issue. I did not purchase this car until 2024 so it’s not covered. There are multiple people noting the same issue on online forums.

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