NHTSA Complaint #11645890 — 2023 TOYOTA COROLLA

Description of problem/issue: Dear Reader: I recently purchased a new (certified preowned) vehicle and ever since then I have been experiencing some concerns with its handling on the road. This letter seeks to communicate this matter to the proper establishment for some possible recourse. On level roads while the steering wheel is centered straight up (near/over 40mph), the car tends to automatically glide to the left of the lane or coast quickly to the right and won’t stay centered in the lane very long without driver input to steer the car back to the center of the lane. Then when re-centering the car it roams in the other direction, and so forth (an oscillating effect). The issue is that the car diverts from the center of the lane and to maintain the center of the lane the driver has to constantly work at pulling the vehicle back to center. This is not the type of driving performance that I would expect on a new or certified new vehicle. It is both a nuisance and a hazard having to constantly steer the vehicle to center up in the lane. The car’s auto Lane Assist and Departure Assist and auto Steering Assist features are turned off during this time. And even when all these Driver Assist Features are turned back on the drifting/pulling pattern is quite pronounced or seems to be compensating in my opinion. A Google search of the term “2023 Toyota corolla pulls to both sides” produces some great results as to the possible cause and effect. I have never driven a vehicle that diverts so quickly from its own lane so shortly after the driver’s hand is removed from the steering wheel. Nevertheless, the issues that I pointed out remains very alarming and nerve-racking for me! For safety reasons I’m still not pleased with how the car handles on the road. I wonder if there are any Safety Recalls, current or pending, concerning any of the steering or alignment components/features that would help resolve this problem?