NHTSA Complaint #11645571 — 2017 MAZDA CX-5
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA
Complaint Details
| ODI Number | 11645571 |
| Vehicle | 2017 MAZDA CX-5 |
| Component | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
The rear camera dose not always display on the LCD screen, likely due to the ghosting issue with the infotainment system which randomly cuts in and out. This poses a safety hazard when backing up. Despite repeated complaints from other owners as well regarding the LCD screen, Mazda will not cover cost of replacing the LCD screen. I had a 2014 Mazda 3 for which there was a recall for the same issue and they covered it. So I don't understand why they won't do it for this vehicle. Being able to see what is behind the vehicle when backing up is a safety concern. I provided date of most recent occurrence, but this has happened multiple times before.
Related Complaints for the 2017 MAZDA CX-5
Recent Complaints for the 2017 MAZDA CX-5
#11709977
ELECTRICAL SYSTEM
UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and ...
#11707923
ELECTRICAL SYSTEM
The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...
#11707923
UNKNOWN OR OTHER
The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...
#11702925
ELECTRICAL SYSTEM
Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...
#11702925
FORWARD COLLISION AVOIDANCE: WARNINGS
Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...