NHTSA Complaint #11645082 — 2025 NISSAN KICKS

To the New York City Department of Transportation (DOT): I picked up a new car on January 11, and on January 28, I discovered a 10-inch crack on the inside of the front windshield. On February 1, I took the vehicle to a Nissan service center for inspection, and they confirmed the presence of another crack. As a vehicle manufacturer, Nissan should have the professional equipment necessary to inspect the windshield for cracks. However, since I filed my complaint with Nissan on February 1, it has now been over 20 days, and I have yet to receive any resolution or formal response. I cannot help but wonder—is Nissan intentionally delaying this matter to avoid responsibility? If Nissan does not have the proper inspection equipment, I propose that the New York State Department of Motor Vehicles (NYSDMV) conduct an official inspection to determine the facts. Additionally, on the morning after I picked up the car on January 11 I found that the windshield washer fluid was not spraying. Upon checking, I discovered that the washer fluid reservoir was completely frozen. When I reported this issue to the Nissan sales staff, I was told, “Nissan’s washer fluid is like this—it will work once the car warms up.” This response is unacceptable. Is this really the standard for delivering a new Nissan vehicle? I am filing this complaint with DOT today because I am deeply concerned about the safety risks posed by the cracked windshield. In addition to the initial crack, I have now discovered another crack about 2 inches long near the first one. If this issue is not resolved promptly, it could pose a serious safety hazard. I urge DOT to take this matter seriously and push Nissan to take immediate action to address this issue and ensure consumer safety, preventing any potential accidents. I appreciate DOT’s attention to this matter and look forward to your response. Thank you.